What to do in case of problems when printing my travel documents? | TUI fly
Cookies preferences

Your decision – your user experience at www.tuifly.be

We use cookies and other technologies that are necessary to provide functionality on our websites. In addition if you select "Agree" you consent to our third-party partners setting cookies on your device and using other technologies to collect personal data (e.g. IP address) from you. This enables us to suggest personalized content to you and to carry out website measurements and analytics.

You can find more information under "Settings" and decide which categories of cookies you want to decline or accept. You can also change your decision at any time by clicking on ‘Settings’.  If you select "Decline" and refuse your consent, you will not get personalized content or offers and only necessary cookies will be active.

For more information, please see our Cookie Notice and/or Privacy Policy.

 

Privacy notice Cookie notice
  1. FAQ
  2. Booking and Payment
  3. Travel documents (tickets)
  4. What to do in case of problems when printing my travel documents?

What to do in case of problems when printing my travel documents?

You can access your travel documents and print them out as from 21 days before departure via 'myTUI’ section. You can access this section by entering the surname of the passenger for whom the first ticket was booked, the reservation number and the departure date.

Hereafter you will find a few practical tips to avoid technical problems when printing your tickets :

  • Go directly to www.tuifly.be, do not go into your favorites ;
  • Click in the superior frame on your screen on the button refresh or click on the buttons Ctrl + F5 at the same time ;
  • Switch off temporarily your virusscanner and firewall ;
  • Disconnect also the pop-up blockers 
  • Remove the cookies.
Go back to the FAQ home
Just a moment while we perform our search...